Yes. Tobacco House ships premium cigars, tobacco products, cigarette papers, filters, lighters, and smoking accessories to eligible serviceable locations across India. Delivery availability depends on your PIN code and applicable regulations

Most orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location, courier availability, and public holidays

Once your order is dispatched, you will receive a tracking link via email or SMS, allowing you to monitor your shipment until it reaches your delivery address

Shipping charges are calculated during checkout based on your order value, delivery location, and courier service. Any free shipping offers will be clearly displayed on the website

Yes. Every order is carefully packed to help protect premium cigars, tobacco products, and smoking accessories during transit and ensure they arrive in good condition

If your package appears damaged, please contact our customer support within 48 hours of delivery with photographs of the product and packaging so we can review the issue and assist you.

We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other payment methods available during checkout.

Yes. All payments are processed through secure payment gateway providers using industry-standard encryption to help protect your payment information

Yes. After your payment is successfully completed, you will receive an order confirmation by email or SMS with your purchase details.

If your payment is unsuccessful, please wait a few minutes and check your bank account. If the amount is deducted but the order is not confirmed, contact our support team for assistance.

Yes. A tax invoice will be provided with eligible purchases. If you require GST details on your invoice, please provide the correct information while placing your order.

Payments may be declined due to banking restrictions, incorrect payment details, insufficient funds, or security verification by your bank. Please try another payment method or contact your bank.

Simply browse our collection, add your preferred products to the cart, proceed to checkout, enter your shipping details, and complete the payment to confirm your order.

Orders can only be modified before they are processed for dispatch. Please contact our customer support as soon as possible if you need to make any changes.

Once your order is successfully placed, you will receive an order confirmation email or SMS containing your order number and purchase details.

Yes, orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

If a product becomes unavailable after your order is placed, our team will contact you to discuss a suitable replacement or refund, depending on the situation.

Yes. Tobacco House welcomes enquiries for bulk purchases and business orders. Please contact our team to discuss product availability and order requirements