Privacy Policy

At Tobacco House, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide while using our website, including:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Order Details
• Payment Information (processed securely through third-party payment gateways)
• Any information you submit through contact forms or customer support requests

We may also automatically collect certain technical information such as:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify and manage customer accounts
• Respond to enquiries and customer support requests
• Send order confirmations and delivery updates
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and maintain website security
• Comply with applicable legal and regulatory requirements

We will only send promotional emails or marketing communications where you have chosen to receive them or where permitted by applicable law.

3. Payment Security

All online payments are processed through trusted and secure payment gateway providers.

Tobacco House does not store your complete debit card, credit card, UPI, or banking credentials on its servers.

4. Cookies

Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyse website traffic, and enhance your browsing experience.

You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers when necessary to:

• Process payments
• Deliver orders
• Provide customer support
• Maintain website functionality
• Comply with legal obligations

These service providers are required to handle your information securely and only for the purposes for which it is shared.

6. Data Security

We implement reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.

While we take appropriate precautions, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review their respective privacy policies before providing personal information.

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your personal information where legally permitted
• Withdraw consent for marketing communications

Requests may be submitted through the contact information provided on our website.

9. Children's Privacy

Our products are intended only for individuals who are legally permitted to purchase tobacco products under applicable laws.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page along with the revised "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details available on our Contact Us page.

By continuing to use our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.