Terms & Conditions

Welcome to Tobacco House. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and any other policies published on the website.

2. Age Restriction

Tobacco House sells products intended only for individuals who are legally permitted to purchase tobacco products under the applicable laws of India.

By placing an order, you confirm that you meet the legal age requirement applicable in your jurisdiction. We reserve the right to request age verification before processing or delivering any order.

3. Products & Availability

We offer a carefully curated range of premium cigars, tobacco products, cigarette papers, cigarette filters, lighters, smoking accessories, incense sticks, and related products.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

4. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, actual packaging, colours, or product appearance may vary from the images displayed on the website.

Any unintentional errors or omissions may be corrected without prior notice.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice. The applicable price will be the one displayed at the time your order is successfully placed.

6. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Accept or reject any order.
• Cancel orders due to pricing errors or stock unavailability.
• Refuse service where required by applicable law.
• Request additional verification before processing an order.

If payment has already been received for a cancelled order, the eligible amount will be refunded in accordance with our Refund Policy.

7. Payments

We accept the payment methods displayed during checkout.

All online payments are processed through secure payment gateways. Tobacco House does not store your complete debit card, credit card, or banking information.

8. Shipping & Delivery

We aim to process and dispatch eligible orders within the estimated timeframe displayed on the website.

Delivery timelines may vary depending on location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

9. Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted unless otherwise required under applicable law or our published policies.

10. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund Policy. Customers are encouraged to review the Refund Policy before placing an order.

11. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, designs, icons, and other materials, is the property of Tobacco House or its respective licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Responsibilities

By using our website, you agree that you will not:

• Use the website for any unlawful purpose.
• Provide false or misleading information.
• Attempt to interfere with website security or functionality.
• Copy or misuse website content.
• Engage in fraudulent or abusive activities.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Tobacco House shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the value of the product purchased by the customer.

14. External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or policies of external websites.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Delhi.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our Contact Us page.